About Us

The purpose of this Patients’ Charter is to explain your Rights and Responsibilities.

 The goals are:

  • To make your relationship with us a mutually beneficial one.
  • To ensure we work as partners in a positive and open relationship with a view to enhancing the effectiveness of the health care process.



  • Be frank to your therapists in revealing your medical conditions.
  • Co-operate with medical personnel on any mutually agreed treatment plans or procedures.
  • Do not request medical personnel to issue incorrect receipts, certificates, or to make incorrect entry into the medical records.
  • Be responsible to meet the required fees and charges for the medical services provided to you.
  • Follow the rules stipulated by our clinic and respect the rights of others.



  • The Right to Information
  • The Right to Decision Making
  • The Right to Confidentiality
  • The Right to Complaint